Refund Policy & Wallet Guarantee
100% Failed Payment Protection: If an online payment is debited from your bank but fails on the gateway, the amount is automatically credited directly to your user wallet immediately.
Digital Content & Download Refund Terms
Because movies, web series episodes, and digital creator assets are instantly accessible and downloadable digital goods, refunds after successful file download or streaming are generally non-refundable unless:
- The downloaded file is corrupt and a working replacement link cannot be provided within 24 hours.
- You were mistakenly charged more than once for the exact same transaction.
- Technical streaming errors prevent content playback on all standard media players.
Wallet Refunds
Wallet balances obtained through manual admin credit, promotional cashbacks, or compensation credits can be used for any purchase across CinemaHub without expiry.
